|A History of Service
Pozas Brothers Trucking was established in 1943 as a Common/Contract ICC/PUC Carrier by Chet and Emile Pozas. The Company has survived good times and bad times by offering expedited service at competitive rates between northern and southern California.
The Company's marketing focus over the years has been the small to medium sized shippers and receivers that most carriers ignore. We offer them the service that other carriers only offer their biggest and most profitable customers. The Pozas pricing policy has been to offer competitive rates to all who use our service, with only moderate deviations to long-term volume accounts.
Claims for loss and damage are rare, as all freight is loaded on a direct basis to eliminate handling and do not go through a break bulk facility. Ninety percent (90%) of all claims are paid within thirty (30) days of receipt. A customer tracing a shipment will generally speak directly to an operations manager or terminal manager who will provide an answer within minutes.
In the event of a service failure, the on-site manager at each facility has the authority to expedite swift corrective action, all without waiting for a chain of command decision. This keeps our customers satisfied, and urgent shipments on track.
The Pozas Brothers equipment and facilities upgrade program ensures that we utilize only the newest and most modem equipment and facilities to secure a service level that sets the standard in the industry. Our facilities, equipment and records are subject to regular inspections by the California Highway Patrol and the Federal Department of Transportation.
Our terminal managers are intimately involved in our day to day operations and is readily available to address the daily concerns of our clients and the Pozas employees in any manner necessary. Here at Pozas Brothers, we measure service quality through day-to-day contact with our customers, and not by analyzing a ton of statistics.
Pozas Brothers employees are subject to all state and federal requirements concerning licensing, hazardous materials and must pass random drug tests.